It was after-hours when one of our clients realized something was seriously wrong.
An employee found that they could not get into their email, discovering quickly that not only had their email disappeared, but so had every other email in their organization. Their administrative account had been broken into, and the malicious actor had deleted the emails and SharePoint information of every single employee. The malicious actor likely had the intention to ransom this data back to our client for a hefty sum, which could have resulted in untold losses for this company, but our techs worked diligently over a weekend in order to make sure all information was restored without reaching out to the hacker or paying a dime. Titamus also installed additional identity protections, which caught the hacker attempting to use the back door they had created back into administrative permissions, isolating them and ensuring that this intruder had no more methods to gain access to this company’s data.
41% of small businesses faced an incident similar to this in 2023, and many were subject to losses of time, money, data, and even the loss of trust their customers had in them to safeguard the data they work with. Having a team that reacts quickly and diligently, as well as one that prepares for the worst and ensures a company’s data is protected in multiple ways, enables our clients to feel safe and assured that they will face minimal interruption even in the face of an emergent issue outside of business hours.
The result? Our client resumed operations by Monday morning without paying a single cent in ransom. Their data was safe, their team was supported, and the attacker was locked out for good.
Why it matters: Over 60% of small businesses hit by ransomware are down for 3+ days. This client didn’t lose a single full business day thanks to Titamus’ rapid response and weekend support.